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Cancellation policy

How changes, cancellations, and refunds work for Louvre timed-entry tickets and related products booked through Day Tour Paris.

Last updated July 27, 2026 · Day Tour Paris

Before you book

Cancellation terms for your specific product are shown during checkout before you pay. Please review them carefully—policies can differ by date, ticket type, and supplier rules.

Standard cancellation windows

For most Louvre timed-entry products sold on this site, the following applies unless a different policy is displayed at checkout:

  • Free cancellation up to 24 hours before the scheduled entry time, when offered by the supplier for your selected date.
  • Cancellations within 24 hours of entry, no-shows, or missed time slots are generally non-refundable.
  • Partial refunds or credits may apply if an attraction closes unexpectedly; decisions follow the supplier’s policy.

How to cancel or change a booking

To request a cancellation or date change:

  • Use the self-service link in your confirmation email if one is provided.
  • Contact us on WhatsApp with your booking reference, name, and requested change.
  • Allow reasonable processing time; refunds are returned to the original payment method when approved.

Non-refundable situations

Refunds may be denied when:

  • The cancellation deadline for your ticket type has passed.
  • You did not arrive in time for your entry slot or lacked required ID or documents.
  • The ticket was used, partially used, or altered.
  • You booked a product marked non-refundable at checkout.

Attraction changes and force majeure

If the Louvre or another supplier cancels a slot, changes opening conditions, or closes due to exceptional events, we will follow the supplier’s remedy (rebooking, credit, or refund). We will help communicate options but cannot override museum or platform decisions.

Chargebacks

Please contact us before initiating a chargeback so we can resolve legitimate issues quickly. Unjustified chargebacks may delay resolution and affect future bookings.

Questions

If you are unsure whether your booking qualifies for a refund, message us on WhatsApp with your confirmation details—we will confirm the policy that applies to your order.

Need help?

Questions about this policy or an existing booking? Contact Day Tour Paris on WhatsApp and include your booking reference if you have one.

Ask on WhatsApp